Ajijic, Lake Chapaa is a a small town albeit a gorgeous, amazing small town but a small town nonetheless. We also have a population surge from November to April which is what we call the high season. This is the time for businesses to gather their rose buds as it were.
Many restaurants open and close but very few go the distance. Good food, service and consistency are important but so it customer service.
Last week I went to a relatively new somewhat popular restaurant looking forward to a good meal. One of my friends ordered a Caesar Salad with Shrimp, I ordered a regular Caesar Salad and my other friend order the pear salad with Blue Cheese.
My friend got a green salad with shrimp, my Caesar Salad was fine and the pear salad had one small piece of Blue Cheese in it. We all heard my friend order a Caesar Salad with Shrimp and when she brought it to their attention the waiter apologized profusely but did not offer to change it to the correct order or comp it even though it had been uneaten.
Two of us ordered th stuffed chicken breast which was not as good as the first time I had ordered it and my other friend ordered the lamb shank which was served on a cold plate and was tough and without sauce.
All through the meal we tried to enjoy ourselves and assumed the incorrect salad would not show up on the bill. We were wrong. Not only did it show up it read Caesar Salad with Shrimp even though that is not what was served. We asked very nicely for this item to be taken off the bill and after a couple of back and forths with the smirking owner behind the bar we were offered a discount of $20.00 pesos.
Also we ordered Spanish Coffee which is usually carefully prepared at your table but was just made at the bar with a straw stuck in it.
We paid the bill sans tip and none of us will return to that restaurant. Also none of our circle of friends will return there and, hopefully, some of my blog readers of over 1500 people will return either.
To us this seemed rather short sighted to alienate so many people for $90.00 or so pesos which was clearly their mistake.
Interestingly enough I was with Judy Eager of the Eager family owners of La ueva Posada and I know for a fact that had an error like that occured at their restaurant it would have been fixed forthwith. They are a restaurant of great consistency and the goal is always a happy customer.
This restaurant we were at last week would have been wise to take a page out of their book.
There are many restaurants competing for customers and to me this incident was very badly handled and could cost them a great deal more in lost business than $90.00 pesos.
I feel badly about this situation as we had previously enjoyed this restaurant and gave them several opportunities to correct this situation which they chose not to do.